ACH365's Privacy Policy — Your data, our responsibility

1. Introduction & Scope

ACH365 (website: ach365.win) takes your privacy seriously. This Privacy Policy explains what information we collect from users of our website, mobile app, and related services ("Platform"), how that information is used, and how it is kept secure.

By using our Platform, you consent to the processing of information as described in this Privacy Policy. This policy is part of our Terms & Conditions Should be read together.

This Privacy Policy has been prepared in accordance with Bangladesh and international data protection laws and regulations. We are committed to handling your personal information with care and responsibility at all times.

2. What Information We Collect

ACH365 collects your information in several ways. Details are outlined below:

We only collect information that is genuinely necessary to provide our services. No unnecessary personal data is requested.

3. Why We Use Your Information

ACH365 uses the information it collects for the following purposes:

• Account management: To create and manage your account and ensure its security.
• Identity Verification (KYC): To meet legal obligations for fraud prevention and age verification.
• Payment Processing: To process deposits and withdrawals securely.
• Support Services: To respond to your questions and resolve any issues.
• Promotional Communications: To send you offers and updates with your consent.
• Responsible Gaming: To monitor gaming behavior and reduce the risk of addiction.
• Legal compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze user experience and further improve the platform.

4. Sharing Information with Third Parties

ACH365 may share your information with the following parties under limited and specific circumstances:

• Payment Provider: bKash, Nagad, Rocket, and banks — solely to process transactions.
• Identity Verification Services: With approved third parties for the KYC process.
• Game Provider: Minimum data required to operate the game.
• Legal authorities: In accordance with a valid order from a court or regulatory body.
• Security Services: To prevent fraud and cybercrime.

All such parties are bound by our strict data protection agreements and may only use the information for specified purposes.

5. Cookies & Tracking Technologies

ACH365 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the Platform.

6. How We Protect Your Data

ACH365 uses industry-leading technology to protect your data. This section of our Privacy Policy forms the cornerstone of our security framework.

• SSL/TLS 256-bit encryption: All data transmission occurs over encrypted connections.
• Separate Data Servers: Financial information is stored on separate, secured servers.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
• Automated Threat Detection: Real-time monitoring of suspicious activity.
• Staff training: All our staff receive regular training on data protection.
• Least Privilege Policy: Only authorized personnel have access to specific data.

7. Data Retention

ACH365 does not retain your information longer than necessary. Retention periods are determined by legal obligations and business requirements:

• Active Account Data: For as long as the account remains active.
• Transaction Records: 5 years after the last transaction (as required by financial law).
• KYC documents: 5 years after account closure.
• Support Conversations: 2 years after resolution.
• Marketing Preferences: Until consent is withdrawn.
• Inactive Accounts: Data is reviewed after 12 months of inactivity.

Once the retention period expires, personal data is securely deleted or anonymized.

8. Your Rights

Under ACH365's Privacy Policy, you have the following rights regarding your data:

9. Protection of Minors

ACH365 strictly prohibits use of the Platform by anyone under the age of 18. Our Privacy Policy places the protection of minors as its highest priority.

• We do not knowingly collect any information from minors.
• If a user is found to be under 18, their account is immediately closed and all associated data is deleted.
• If you believe your child has accessed our Platform, please contact us immediately.

10. International Data Transfers

As an international platform, ACH365 may sometimes process your information on servers located outside Bangladesh. In such cases, we ensure that:

• Transferred data receives the same level of protection it would have in Bangladesh.
• Data is only transferred to countries or organizations with adequate data protection laws.
• Standard Contractual Clauses are used for all international data transfers.
• If you would like to know where your information is stored, you are welcome to contact us.

11. Privacy Policy Changes

ACH365 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the policy will be revised accordingly.
• You will be notified via your registered email or mobile number of any significant changes.
• Continued use of the platform after any changes means you accept the updated policy.
• If you object to any changes, you may close your account.

12. Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Website: ach365.win
• Response Time: Usually within 24–72 hours

If you feel we have not handled your information properly, please contact us first. We are committed to resolving any issue quickly and to your satisfaction.